Privacy Policy

Last updated: June 12, 2026

Gateway Learning Solutions is the online learning platform operated by our company. Training content is developed by our content-development division, Train Forward Solutions. In this Privacy Policy, the terms “we,” “us,” “our,” and “the Company” refer collectively to Gateway Learning Solutions and Train Forward Solutions.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase access, or use our training platform. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

Information you provide to us

Account details such as name and email address when an account is created for you or your employees.
Billing and purchase information when you buy access, including details processed through our payment provider.
Information you submit through our contact form or in communications with us.
For organizational purchases, the names and email addresses of employees assigned to seats by the purchasing organization.

Information collected automatically

Usage data such as pages visited, courses accessed, and time spent on the platform.
Course progress and assessment results recorded by the learning platform.
Technical data such as browser type, device information, and general location derived from your IP address.
Cookies and similar technologies used to operate the site and improve your experience.

2. How We Use Your Information

To create and manage user accounts and provide access to purchased training.
To process purchases and deliver the services you or your organization have bought.
To track course completion and assessment results, and to make those results available to the purchasing organization where applicable.
To respond to inquiries submitted through our contact form or by email.
To maintain, secure, and improve our website and platform.
To send service-related communications, such as account information and important updates.
To comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only as described below:

With the purchasing organization: When an organization buys seats for its employees, that organization may receive course completion and assessment results for the employees it has enrolled.
With service providers: We use trusted third-party services to operate our business, such as payment processors, hosting providers, and the learning platform. These providers may process information only as needed to provide their services to us.
For legal reasons: We may disclose information where required by law or to protect our rights, safety, or property.

4. Cookies

Our website uses cookies and similar technologies to operate the site, keep you logged in, remember preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

5. Data Security

We take reasonable measures to protect the information we hold from loss, misuse, and unauthorized access. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. When information is no longer needed, we take steps to delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To make such a request, please contact us using the details below. We will respond in accordance with applicable law.

8. Children’s Privacy

Our services are intended for businesses and adult professionals. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out through our Contact Us page (available from the main menu) or by email at support@gatewaylearningsolutions.com.

Note for setup: Only the email address (and refund policy in the Terms) still need to be filled in - they appear in red. Everything else is set. This template is a general starting point and is not legal advice; have it reviewed by a qualified attorney for your specific business.