Frequently Asked Questions
Find answers about membership access, course delivery, billing, cancellations, certificates, refunds, and using the Gateway Learning Solutions course library.
How do I access the courses?
After purchasing a membership, log in to your Gateway Learning Solutions account. Once logged in, you can access the protected course library pages included with your membership and launch courses directly from your browser.
What is included with membership?
Your membership gives you access to the Gateway Learning Solutions professional course libraries while your membership is active. Course areas include AI, Communication, Finance, HR, Leadership, Marketing, Operations, Personal Development, Safety, Sales, Strategy, and Training & Development.
Are the courses mobile friendly?
Most courses are designed to run in a modern web browser and may work on phones and tablets. For the best learning experience, we recommend using a laptop, desktop, or larger tablet with a stable internet connection.
Do I need special software?
No special software is required. Courses run in your web browser. For best results, use an updated version of Chrome, Edge, Firefox, or Safari.
Do annual memberships renew automatically?
Annual memberships may renew automatically depending on the checkout option selected at purchase. You can review or manage your membership from your account area.
Do I receive certificates?
At this time, Gateway Learning Solutions focuses on simple course access and professional skill development. Certificates, grades, LMS tracking, and completion reports are not currently provided unless specifically stated on a course or membership page.
Is course progress tracked?
No. Courses are delivered as self-paced browser-based training. Gateway Learning Solutions does not currently provide formal LMS tracking, grade reporting, or completion records.
How often are new courses added?
New courses may be added over time as the library grows. Course availability, titles, and categories may change as Gateway Learning Solutions updates and improves the training library.
Can I access all 12 libraries with one membership?
Yes, the All Access Membership is designed to provide access to all 12 professional course libraries while your membership is active.
Can a business use this for employee training?
Yes. Gateway Learning Solutions can be useful for small businesses, managers, supervisors, HR teams, trainers, and professionals looking for practical workplace training. For multiple users or team access, please contact us for options.
Is there a refund policy?
Yes. Please review the Refund Policy page for current refund terms. Because access is digital and available immediately after purchase, refund eligibility may depend on the timing and circumstances of the request.
What happens if I stop paying?
If your recurring membership ends, your access to protected course library pages ends after the current paid access period expires.
Who should I contact for help?
Please use the Contact Us page if you need help with login access, billing questions, technical issues, or general questions about Gateway Learning Solutions.
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