Refund Policy | Gateway Learning Solutions

Refund Policy

Last updated: June 12, 2026

This Refund Policy applies to purchases made through Gateway Learning Solutions, the online learning platform operated by our company. Training content is developed by our content-development division, Train Forward Solutions. In this policy, “we,” “us,” and “our” refer collectively to Gateway Learning Solutions and Train Forward Solutions.

We want you to be confident in your purchase. Because our products provide immediate digital access to training content, the following terms explain when a refund is available.

1. 7-Day Refund Window

You may request a refund within seven (7) days of your purchase, provided that the purchased courses have not been substantially accessed or completed. “Substantially accessed” means that a meaningful portion of the purchased course content has been opened, viewed, or completed, as shown by our platform’s activity records.

Because our platform records course access and progress, we use those records to determine whether a refund request qualifies under this policy.

2. What Is Not Eligible for a Refund

Requests made more than seven (7) days after the date of purchase.
Purchases where the courses have been substantially accessed, viewed, or completed.
Seats that have been assigned to and used by employees or other individuals.
Renewals of access after an initial term, unless required by law.

3. Annual and Term-Based Access

Access purchased on an annual or other defined-term basis is sold for the full term. If you choose to cancel during the term, access generally continues until the end of the paid term, and partial-term refunds are not provided. The 7-day refund window described above still applies to new purchases.

4. How to Request a Refund

Refunds are not automatic. To request a refund, please contact us within the 7-day window through our Contact Us page (available from the main menu) or by email at support@gatewaylearningsolutions.com. Please include your order details and the reason for your request.

We will review each request against this policy and, where it qualifies, process the refund to your original payment method. Please allow a reasonable processing period for the refund to appear, depending on your payment provider.

5. Organizational Purchases

For purchases made by an organization on behalf of its employees, refund requests must be made by the purchasing organization. The 7-day window and the “not substantially accessed” condition apply to the purchase as a whole.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. The policy in effect at the time of your purchase applies to that purchase.

7. Contact Us

If you have questions about this Refund Policy, please reach out through our Contact Us page (available from the main menu) or by email at support@gatewaylearningsolutions.com.

Note for setup: Only the email address still needs to be filled in - it appears in red. Everything else is set. This template is a general starting point and is not legal advice; have it reviewed by a qualified attorney for your specific business.