Terms & Conditions

By accessing our website, purchasing access, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

1. Definitions

• “Platform” means the Gateway Learning Solutions website and online learning system.
• “Content” means all courses, materials, text, graphics, assessments, and other works made available through the Platform.
• “Seat” means a single individual’s access to purchased Content.
• “Account” means a registered user profile on the Platform.
• “Organization” means a business or entity that purchases one or more Seats for its personnel.

2. Accounts

• You are responsible for maintaining the confidentiality of your account login credentials.
• You are responsible for all activity that occurs under your account.
• You agree to provide accurate and current information and to keep it updated.
• Accounts are intended for a single individual. Login credentials may not be shared, sold, or transferred except as expressly permitted for Organizations assigning Seats to their personnel.

3. Purchases, Seats, and Access

• Access to Content is sold on a Seat basis. Each Seat grants one individual access to the purchased Content.
• Organizations may purchase multiple Seats and assign them to their personnel through the tools provided.
• Access is granted for the term specified at the time of purchase. Unless stated otherwise, access is provided on a defined-term basis and expires at the end of that term.
• Prices are listed on the Platform and may change from time to time. The price applicable to your purchase is the price displayed at the time of checkout.
• You agree to pay all fees associated with your purchase.

4. License to Use Content

Subject to your purchase and these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Content solely for your own internal training and educational purposes. You may not:

• Copy, reproduce, distribute, republish, or resell the Content.
• Share access with any individual who has not been assigned a Seat.
• Download, record, or extract Content except where a feature expressly permits it.
• Modify, create derivative works from, reverse engineer, or attempt to extract the source of the Content or Platform.
• Use the Content or Platform for any unlawful purpose.

5. Intellectual Property

All Content, course materials, designs, logos, trademarks, and other intellectual property on the Platform are owned by the Company or its licensors and are protected by applicable intellectual property laws. The brands Gateway Learning Solutions and Train Forward Solutions, along with associated logos and materials, are the property of the Company. Nothing in these Terms transfers ownership of any intellectual property to you.

6. Refunds

You may request a refund within seven (7) days of purchase, provided the purchased courses have not been substantially accessed. Refunds are not automatic and must be requested. Access purchased on an annual or other defined-term basis is sold for the full term, and partial-term refunds are not provided. Full details are set out in our Refund Policy.

7. Acceptable Use

You agree not to misuse the Platform. Prohibited conduct includes attempting to gain unauthorized access, interfering with the operation of the Platform, uploading malicious code, or using the Platform in any way that violates applicable law or the rights of others.

8. Availability of the Platform

We strive to keep the Platform available and functioning, but we do not guarantee uninterrupted access. The Platform may be temporarily unavailable for maintenance, updates, or reasons beyond our control. We are not liable for any unavailability of the Platform.

9. Disclaimer of Warranties

The Platform and Content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. While our training is designed to be accurate and useful, we make no warranty that the Content is error-free, complete, suitable for any particular purpose, or that it satisfies any specific legal, regulatory, or certification requirement unless expressly stated.

10. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of or inability to use the Platform or Content. Our total liability for any claim arising from these Terms or your use of the services shall not exceed the amount you paid for the services giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless the Company, its divisions, officers, and employees from any claims, damages, losses, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

We may suspend or terminate your access to the Platform if you violate these Terms or misuse the services. Upon termination, your right to access the Content ceases. Provisions that by their nature should survive termination will continue to apply.

13. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts located in that state.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms, please reach out through our Contact Us page (available from the main menu) or by email at support@gatewaylearningsolutions.com.